Returns & Refunds

Returns can be initiated within 14 days of the delivery date. When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.

In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn condition. Returns are subject to inspection and approval by the Kayaa Jewels team. Final sale items will be noted on the product page and in your cart prior to checkout.

Please note that a return shipping fee of 40 AED will be deducted from the refund amount for all domestic orders. Please allow 5-7 days for the refund amount to reflect in your account. 

For international returns, the shipping fee of 80 AED along with any Duty, VAT or Import/Export charges will be deducted from the final refund amount.

Please note that all personalised pieces (letter, name & engraved items), items marked final sale, are final sale with no exception.

Process the return from your Kayaa profile, if you face any issues then please email us at info@kayaajewels.com with the order details and we’ll schedule a pick up for you.